Terms of Use

These Terms & Conditions for sale (“Terms & Conditions For Sale”) between STARLIGHTAUTO PRIVATE LIMITED registered at Gujranwala Town – 1, Delhi – 110009 (hereinafter referred to as the”Company”) and the users of the Website (“You” or “Your” or “Yourself” or “User”) describe, inter alia, the Terms & Conditions for sale, purchase of goods and services on the Website or Application, www.cityofcars.in( “Website”).

Please read the terms & conditions for sale carefully before purchasing any products or availing any services on the website. Any purchase made by you through the website of the products/ services shall signify your acceptance of the terms & conditions for sale and your agreement to be legally bound by the same.

In addition to the foregoing, you shall also be bound by the terms of use of the website, terms & conditions for sale issued by the vendor or additional terms of service which are displayed with the selection of the product, if any (“additional terms”) at the website. If there is any conflict between the terms & conditions for sale and the additional terms, the additional terms shall take precedence in relation to that sale.



The Website is a platform that facilitates the online booking of car services, sale of accessories, products and merchandise (“ Product/s”) and other services (“Services”) offered by the Company’s various registered merchants/vendors/service providers (“Vendor/s”). The Vendors are the sellers of products and services on the Website and will be solely responsible to You for the products sold through the Website by the Vendors. You should take all responsibility for your own actions in purchasing the Product/s and Services by You from the Vendor/s and the Company shall not be liable for any such action.

You acknowledge that the Products or Services being offered or displayed on the Website are not owned by the Company as the Company is only an inter-mediator between You and the Vendors. Orders of Products and Services are solely processed, transmitted and delivered by the respective Vendor who has the final right of accepting or rejecting the orders. The Company, being an aggregator, shall not be liable for any such action.

You acknowledge that the Company has the right to change or discontinue any Product or Service at any time, without notice. You further acknowledge that the Company may add or modify the procedures, modes, processes or conditions of purchase at any time to adapt to changes that the Company may make to the Product or Services. You agree that the Company shall not be liable to You or to any third party for any modification, suspension or discontinuance of any aspect of the Product or Services.


The Company, through the Website, makes available a variety of Products of the Vendors at an agreed price to You. Purchase of such Product/s will be subject to the Terms & Conditions For Sale and such other additional terms as specified by the Vendor/s.

The Vendors offer shipping for all the Products on the Website as per their policy, which may be changed by the them without any notice to You. The Company, being an aggregator, shall not be responsible for any shipping of the Product/s.

All the products are governed by the terms of warranties provided by the respective manufacturer/brands/Vendors. However, in case any Product/Service is covered under seller warranty, it shall be specifically mentioned under the product details given by the respective Vendor.

The price of Products offered on the Website is either equal to or lesser than the Maximum Retail Price (“MRP”) i.e., the discounted rate prescribed for those Products. The MRP and other statutory declarations shall be mentioned on the Products and/or on its packaging in accordance with applicable laws.

In the event You purchase any electronic product/s from the Vendors, the Company shall not be liable for any fault arising from these electronic product/s. You are requested to visit the nearest service station as per user manual, if any or as indicated by the Vendor/s for any default in the electronic product/s. In case if there is no service station located close to you, then, in such circumstances, the Company shall recall the product/s upon your request and send it to the service station on Your behalf. The personnel of service station shall directly get in touch with You for the cost incurred.

The Company does not offer any refunds against any Product already purchased from the Website unless, any error has occurred during the purchase of such Product which is directly attributable to the Company.


You must only book a service if you have a genuine requirement for the work detailed to be performed. You must only post Feedback in relation to a Dealer / Service Provider if you have used them as a result of your use of the website or application.

We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.

You should take all responsibility for your own actions in utilizing the Services purchased by You and the Company shall not be liable for any such action.

You represents that You are of legal age to form a binding contract with the Vendor and are not a person barred from receiving Services under the laws as applicable in India.

You confirm that the Company shall not be responsible for any deficiency in payment of consideration payable towards the Services purchased from the Website.

The Company does not offer any refunds against any Services already purchased from the Website or Application unless, any error has occurred during the purchase of such Services which is directly attributable to the Company.


We will provide car services to you using reasonable skill and care and in accordance with these Terms of Use. However, if you use the city of cars services as a customer you acknowledge and agree that the services we provide are subject to the following limitations and disclaimers:

Although we have asked all users to use our services responsibly, we cannot guarantee the accuracy, integrity or quality of any information you view or receive of Dealer Partners. This includes any information contained about details of Dealers who are listed in our directory or quality of service you may receive from Dealers you avail or price of services offered by Dealers.

If you use CityofCars, you also acknowledge and agree that information contained in any sections are intended to be indicative only and will not form the basis of a binding contract between you and any Dealer. If you choose to instruct a Dealer to carry out any work for you as a result of your use we strongly recommend that you conclude your own written agreement with them clearly detailing the work to be done and the price to be paid. We will not be a party to any agreement or contract which you conclude with a Dealer as a result of your use of CityofCars.

PLEASE NOTE: We (STARLIGHTAUTO PRIVATE LIMITED) will not under any circumstances have any responsibility to you or liability to you for the performance or quality of any work which you ask any Dealer to carry out.


In order to benefit from all the features of CityofCars available to Dealer Partners you will need to register with us. You will be asked to provide certain information about your business including your business name and contact details, services and pricing, working hours, location details. You must ensure that the information provided by you on registration is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you provide, by updating your details, in order that we may communicate with you effectively.


Following registration, we will make certain services available to you. The services will include the ability to include details of your business on our platform, the ability to view or receive details of Customer Service bookings which have been posted by Customers and the ability to accept bookings and share service status updates with Customers. Full details of the services available to Partners on our platform will be published on our Website from time to time. We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.


You agree to abide by the Terms of Use when using CityofCars which we make available via online media such as website, mobile apps and SMS.

You shall be solely responsible for checking and verifying the details of any service booking which is posted before you agree to undertake any work for a Customer and for agreeing with the Customer the terms and prices of services on which any work will be performed.

You shall be responsible for complying with all applicable laws and regulations in your dealings with Customers and for the performance and quality of any work which you agree to undertake for any Customer.

PLEASE NOTE: By registering as a Dealer Partner and by using CityofCars you are agreeing to indemnify us and hold us harmless from any costs, losses or claims which may result from any information you submit or transmit via CityofCars or from any work which you agree to perform for any Customer


The Company strives to provide You with the best prices possible on Products and Services You buy or avail of from the Website. However, the Company does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You.

While the Company strives to provide accurate Products, Services and pricing information, typographical and other errors may occur. In the event that a Product or Service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, the Vendor may, at its discretion, either contact You for instructions or cancel Your order and notify You of such cancellation. The Company and/or the Vendor will have the right to modify the price of the Product or Service and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If the Vendor cancels the order after the payment has been processed, the said amount will be remitted by the Vendor to Your account from which the payment was made.


In certain cases, specifically with regard to particular Products/ Services, You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/debit card details. The Company expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card.

Some services made available for booking to you include the opportunity to make payments facilitated through our service. Such payments will be made using trusted third party payment gateways.

By making a payment through cityofcars.in, you undertake that the credit or debit card details, or third party wallet login credentials that you provide are for your own credit or debit card, or wallet account, and that you have sufficient funds to make the payment for the services booked.

We reserve the right to alter prices or services or cease to list services at any time, without prior notice or warning.

The total price shown for services is inclusive of the items described for that service and may not include additional services found to be required at the time of availing your service. In such a case the service provider will discuss any change in scope with you and additional agreements or payments where required are made between you and the service provider with no involvement of CItyofCars.

Payment options provided may differ between service providers, and services offered. In cases where cash on delivery (COD) is not available as an option, full payment must be made for through a payment option offered to you before services are provided to you.

In cases where cash on delivery (COD) is offered and selected as a payment method, full payment must be made directly to the service provider at the time of service completion.

In cases where a form of online payment is offered and selected you must complete the payment in full to successfully make the booking. Payment details provided are not stored by CityofCars and are encrypted by the payment provider selected to ensure security.

Appointment cancellation done before the car is picked up will be eligible for a refund. CityofCars reserves the right to waive off the cancellation fee when deemed appropriate. However, if the cancellation happens after the car is picked up, no refund will be made.


Your shipping address, pin code will be verified with the database of the Company before You proceed to pay for Your purchase. In the event case Your order is not serviceable by our delivery partners or the merchant or the area is not covered, we would request You to provide us with an alternate shipping address which we expect to have on our Vendor’s delivery list. In case there is any dispute regarding the shipment of the Product or Services for the area not covered by the Vendor, in such cases the Company will not be responsible for the non-delivery of the Product or Service. The Company/the Vendor do not deliver items internationally. However, You can make purchases on the Website from anywhere in the world but at the same time ensuring the shipping address is within India.

In case You book multiple order for the Products and Services in one transaction, the Vendor would endeavour to ship all Products together. However, this may not always be possible due to some Product characteristics and/or logistics’ issues. If You purchase multiple Products in single transaction, then all the Products would be dispatched to a single shipping address given by You. If You wish to ship Products to different addresses, then You should book the orders separately based on the delivery addresses.


In the event You receive a damaged/defective Product or a Product that does not comply with the specifications as per your original order, You are required to get in touch directly with the support team.

Upon receiving Your complaint, the Vendor shall verify the authenticity and the nature of the complaint and if the Vendor is convinced that the complaint is genuine, the Vendor will be responsible for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the Products, the Vendor reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by the Vendor in this regard. You expressly acknowledge that the Vendor selling the defective Product/Service will be solely responsible to You for any claims that You may have in relation to such defective product/service and the Company shall not in any manner be held liable for the same.

Before accepting shipment of any Product, kindly ensure that the Product’s packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform the respective Vendor or the Company at the earliest. The return process of the Product may be restricted by the Vendor depending on the nature and category of the Product.

In order to return any Products sold through the Website, You are required to comply with the below mentioned conditions, viz:

Please notify the Company or the respective Vendor of receipt of a damaged/defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, the Company shall not be held liable for the failure to replace the order;

Products should be unused;

The Vendor may arrange pick-up of the damaged/defective product through its own logistics partner. In the event the Vendor is unable to do so, the Vendor will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with the Vendor;

Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;

It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;

The returned products are subject to verification and checks by the Vendor in order to determine the legitimacy of the complaint/ return.

In the event the return of a Product is duly accepted by the Vendor, the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You by the Vendor. Refund will be processed based on the mode of payment and the Vendor or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:

Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by the Vendor;

For Cash on Delivery payments, You will be provided with a refund cheque.

If the Product can be repaired by the service centre, the Vendor would get the same repaired and send it back to You.

A promo code, once used shall not be refunded in case of cancellation of order either by customer or the Vendor.


Cancellation by the Vendor: There may be certain orders that the Vendor is unable to accept and must cancel. The Vendor reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the Product or quantities ordered by You, non-availability of the Service, inaccuracies or errors in pricing information, or problems identified by the Company’s credit and fraud avoidance department. The Company or the Vendor as the case may be may also require additional verifications or information before accepting any order. The Vendor will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer or the Vendor.

Cancellation by the User : In case of requests for order cancellations, the Vendor/s reserve the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if the Vendor receives a cancellation notice and the order has not been processed/approved by the Vendor, the said Vendor shall cancel the order and refund the entire amount to You within a reasonable period of time. The Vendor may not be able to cancel orders that have already been processed. The Vendor has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by the Vendor and accept Vendor’s decision regarding the cancellation.

The Vendor reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by the Vendor as per certain criteria. Any reward point or promo code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

Products ordered are not for self-consumption but for commercial resale

Multiple orders placed for same product at the same address

Bulk quantity of the same product ordered

Invalid address given in order details

Any malpractice used to place the order

Failure to Sell by the Vendor: Unless due to Your negligence, in the event the Vendor fails to complete a sale of a Product or a Service when presented by You with a valid voucher or otherwise, You acknowledge that the Vendor will be solely liable to reimburse such amount as has already been paid by You for the purchase of such order. Further, You agree that the Company will not be held liable for failure of the Vendor to make available any product or service therein.

Links to Third Party sites: The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of the Company or the Website and the Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. The Company is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. The Company is providing these links to You only as a convenience, and the inclusion of any link does not imply endorsement by the Company or the Website of the Linked Sites. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.


The Services allow registered users to create, edit and submit material for inclusion on or transmission via CityofCars, including (without limitation) by creating Dealer profile, posting service bookings, responding and updating status of bookings and posting ratings feedback for automotive services. Whilst we do not seek to monitor or control the submission of information, we do reserve the right to delete, move and edit any Material submitted where (in our absolute discretion) we consider it prudent or necessary to do so.ID.

You agree to comply with all applicable laws and regulations when using CityofCars. You are solely responsible for all Material you submit for inclusion on or transmission via CityofCars. You must ensure that all Material you transmit is lawful and honest. In particular you must not post or transmit any Material that:

  • is fraudulent, dishonest or misleading;
  • is unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws;
  • encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice;
  • infringes the copyright or other rights of any third party;
  • is technically harmful (including, without limitation, computer viruses or other malicious software or harmful data).

By submitting Material to us you are granting us a royalty-free, non-exclusive licence to use, reproduce, modify, translate, make available and distribute the Material on or through CityofCars for the purpose of operating services.


The company does not control, endorse or accept responsibility for any product (including but not limited to product catalogues) or services offered by vendors or by third parties accessible through the website or any linked sites. The company makes no representations or warranties whatsoever about, and shall not be liable for, the vendor or any such third parties, their products or services, including representations relating to non-infringement of third party intellectual property rights. Any transactions that you may have with such third parties are at your own risk. The products and services shall be subject to vendor’s terms and conditions for warranty, service and maintenance, and the company does not accept any responsibility for the same. The company also does not accept any responsibility for the usage of the products or services by you.

The company disclaims any liability with regard to any defective or counterfeit products purchased or service availed by you from the vendor/s and the company shall not assume any liability if the product purchased or service availed by you from the vendor/s is not exactly as per specifications detailed in the purchase confirmation order.


You agree to indemnify, defend and hold harmless the Company from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Company that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms & Conditions For Sale or any additional terms applicable to the purchase of products and services on the Website.

In no event shall the Company, its officers, shareholders, directors, employees, partners or vendors be liable to You, the Vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not the Company has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services herein.

The Company shall not assume any liability for the non-availability of the Product, delivery of the Product and the installation of the Product where required or any action or inaction that might be taken by the Vendor after issue of the voucher to the user.

We cannot guarantee that Services will be fault free or continuously available. Your access to CityofCars may occasionally be restricted to allow for repairs, maintenance or the introduction of new features.

To the fullest extent permitted by law, we exclude all liability to you for any loss of profit, loss of opportunity, loss of earnings, loss of anticipated earnings or loss of data or for any indirect or consequential losses howsoever arising out of your use of CityofCars or any fault or problem relating to or any content received via CityofCars.

Nothing in these terms of use shall exclude or limit our liability for death or personal injury due to our negligence or for fraudulent misrepresentation or for any other liability which cannot be excluded or limited under applicable law. Your statutory rights as a consumer are not affected by these Terms and Conditions.


If you register to use CityofCars Services you will be given a username and password. You must keep your ID confidential and must not disclose it or share it with anyone. You are responsible for preventing unauthorised use of your ID.

If you believe there has been a breach of security such as the disclosure, theft or unauthorised use of your ID, you must notify us immediately. If we reasonably believe that your ID is being used in any way which is not permitted by these Terms of Use, we reserve the right to suspend access rights immediately on giving notice to you and to block access from your ID until the issues has been resolved.


Unless otherwise stated, the copyright, database right and other intellectual property rights in CityofCars (including without limitation all content, materials and technology used or appearing or transmitted through it) belongs to us or our licensors. All rights are reserved.


The CityofCars platform includes areas where you are requested to input information about yourself. Any information you submit to us shall be subject to the terms of our Privacy Policy. We use cookies on our website. By registering use you are consenting to our use of cookies


All notices shall be given to us via email or by post using the contact details set out in the Contact Us section, or to you at either the email or postal address you provide during registration.

We may revise these Terms of Use at any time. You are expected to check these Terms of Use from time to time to take notice of any changes we make as they are legally binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our website.


These Terms & Conditions For Sale and the relationship between You and the Company shall be governed in accordance with the laws of India without reference to conflict of laws principles.

You agree that all claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions For Sale or any transactions entered into on or through the Website or the relationship between You and the Company shall be subject to the exclusive jurisdiction of the courts at Delhi and You hereby accede to and accept the jurisdiction of such courts.

All linked terms and conditions hereunder are assumed to be read, understood and agreed by you.

tomize your experience, to communicate with you updates, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc.

We do not sell, trade or rent your Information to any third party unless save and except in order to provide you with the Services or we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties. However, this information, when disclosed, will be in an aggregate form and does not contain any of your personally identifiable information. CityofCars will occasionally send email notices or contact you to communicate about our Services, products and benefits, as they are considered an essential part of the Services/products you have chosen. We may disclose Information: as required by law, such as to comply with a subpoena or similar legal process; to enforce applicable terms, including investigation of potential violations thereof; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request; with our trusted services providers who work on our behalf, do not have an independent use of the Information we disclose to them and have agreed to adhere to the terms set forth in this Policy; to protect against imminent harm to the rights, property or safety of the Platform/ CityofCars or its users or the public as required or permitted by law; with third-party service providers in order to personalise the Platform/Services/products for a better user experience and to perform behavioral analysis. We may share Information upon the merger or acquisition of CityofCars with another company. We shall transmit and transfer the Information upon acquisition or merger of CityofCars with another company.

We follow a strict confidentiality policy with regard to the disclosure of confidential information to our employees or other personnel. There may be situations where we may disclose the confidential information only to those of our employees and other personnel on a need to know basis. Any breach of confidential information by the employees, personnel within the Company is dealt with stringently by us.

Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this Policy followed by your submission of such Information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Privacy Policy.

When you use certain features on our Platform like the discussion forums, and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose Personal Information in your profile or when posting on our forums, this information may become publicly available.